Fees, Payments and Service Charges
Fees (For Talents)
If you are a Talent, you will be responsible for setting the fees applicable to the Talent Services you provide, and for collecting and remitting any applicable taxes that you are required by applicable law to collect and remit. We have no obligation to calculate, collect or remit any taxes on your behalf.
The Service may allow you to select a cancellation policy that will apply to a Booking (see “Cancellations” below). Depending on the cancellation policy you select, the fees may be payable in full by the Organizer at the time the Booking is made, or may be paid in installments. However, we will not deposit any fees into your account until after the scheduled date of the applicable event. After such date, we will attempt to deposit the fees within 7 business days (less applicable service charges called Platform Fee) into your account we have on record for you. We usually deposit fees within five business days after the event, but in some cases it may take a few additional days until the amounts appear in your account.
If an Organizer informs us that they are disputing any of your fees or the performance of the Talent Services, we may temporarily withhold any portion or all of your payable fees until the dispute is resolved (see “Dispute resolution between Users” below).
You are responsible for ensuring that your payment information is kept accurate and up to date at all times, and AGNT will not be responsible for any fees that are not paid to you as a result of incorrect payment information.
As a User, you agree to collect payments for the Talent Services only through the payment facilities made available through the Services. If AGNT has reasonable grounds to believe that you have breached this obligation (e.g., by receiving payments directly from an Organizer), we reserve the right to suspend or terminate your access to the Services without notice.
Additionally, in such cases, you agree to pay a liability fee to AGNT, ranging from CAD 5,000 to 25,000, as determined by AGNT at its sole discretion. This fee is in addition to any other legal remedies that AGNT may pursue to protect its interests.
If you are an Organizer, the fees applicable to a Booking will be specified on the order screen at the time you make the Booking. The fees specified on the order screen may or may not include applicable taxes and Talent Service fee. AGNT collects processing fee (transaction fee) to process your payments when a payment is made. It is absorbed by the e-merchant payment processor and AGNT collects on its behalf. A processing fee in any situation is non-refundable. Unless otherwise specified, all Bookings are final and all fees whether fully paid or partial are non-refundable.
Talents acknowledge and agree that they are responsible for any tax liability associated with payments received from Organizers and through AGNT. AGNT will not withhold any taxes from payments unless required by law. Talents are also responsible for obtaining any insurance coverage required by law, and AGNT does not provide insurance. Talents must comply with applicable laws and regulations regarding invoicing, reporting, and tax collection, and must notify AGNT if withholding is required outside of Canada. Talents must cooperate with AGNT in the event of an audit and provide necessary documents such as tax returns and business records. AGNT is not responsible for any penalties or interest resulting from Talent's failure to comply with applicable laws.
In the process of making a Booking, the Booking screen will specify the schedule for the payment of the fees (for example, in some cases the fees may be payable in full at the time the Booking is made, while in other cases, the fees will be payable in two payment schedules). Upon confirmation of booking, based on the Payment policy (see payment services policy section) you will be presented with an invoice and will be required to use a payment method (see payment services policy section) and run the transaction. If the transaction continues to fail for any reason for full or any portion of the fees (for example, due to incorrect account information or insufficient funds in your account), you may be deemed to have canceled your Booking and you will not be entitled to a refund of any amounts you have already paid. You acknowledge that entering into Booking is binding (see “Cancellations – Cancellations by the Organizer” below).
You may make payments for the Talent Services only by using the payment facilities made available through the Services. If we believe that you have breached this obligation (for example by making payments directly to a Talent), we may suspend or terminate your access to the Services.
The Service may also allow Users to make payments using a variety of payment options, such as but not limited to credit cards, PayPal, Apple Pay and bank transfer services. You authorize us to use third-party payment processors and mobile payment platforms (“Payment Processors”) to process payments or credits in connection with the Services as well as disburse payouts. The processing of payments or credits, as applicable, in connection with your use of the Services will be subjected to the terms, conditions and privacy policies of the Payment Processors in addition to these Terms. We are not responsible for any errors made by the Payment Processors. You acknowledge that the Payment Processors may charge fees in connection with the services they provide (see “Service Charges” below).
You hereby acknowledge to use authorized payment methods only explicitly under your name or the business entity you represent and refrain from any fraudulent activity or misuse of the platform. We cannot guarantee that all payments made through the Service will be legitimate. We are not responsible for any losses or damages resulting from fraudulent activity, including but not limited to stolen credit card information or unauthorized use of bank accounts or in case of a chargeback. If we suspect fraudulent activity, we reserve the right to take appropriate action, including but not limited to canceling transactions and reporting the incident to the relevant authorities.
We strive to ensure that the Service operates without interruption, but we cannot guarantee that it will be error-free. We are not responsible for any losses or damages resulting from technical errors, including but not limited to system downtime, software glitches, and network interruptions affecting any transaction activity. However, we will provide assistance in resolving to the best of our ability and per our policies.
Certain service charges, Platform Fee, and processing fees may apply to each Booking (collectively, “Service Charges”). For example, if you are an Organizer, Service Charges may be added to the fees you are required to pay in connection with a particular Booking, and if you are a Talent, Service Charges may be deducted from any amounts that are paid to you.
The Service Charges may not include amounts that we charge, as well as amounts charged by third parties that we engage, such as Payment Processors which may be charged separately.
The AGNT platform fee is estimated to be approximately 20% of the total payment made for a Booking. This fee will be deducted at the time of payment, whether in full or partial, and the remaining amount will be disbursed to the Talent according to the specified schedule.
You also acknowledge that additional fees may be charged by your bank or credit card company, and that foreign currency conversion costs or fees may apply if your bank account or credit card account is not denominated in the currency of payment accepted on AGNT platform.
Unless otherwise specified, Service Charges are non-refundable. If a Booking is canceled by either the Talent or the Organizer, the Service Charges applicable to the Booking will not be refunded, and additional Service Charges may apply in connection with any amounts that may be refunded or credited as a result of the cancellation.