At AGNT, we understand that cancellations can happen, and we want to ensure that both the talent and the event organizer are protected in such cases. To do this, we have created a clear and concise cancellation and refund policy that is designed to meet the needs of both parties.
As a talent, you have the ability to set your own cancellation policies based on your preference. Changing your cancellation policy option will not be applicable to a prior booking but only for future bookings. Below are four cancellation policies that you can choose from.
Very Flexible - (Full refund 48 hours prior to event start time)
When this policy is selected by the talent, under this policy, organizers can cancel until 48 hours before the event start time for a full refund.
If the organizer cancels after the 48-hour window, they will forfeit all monies, and the talent will be paid in full.
Flexible - (Full refund 14 days prior to event start time)
If the booking is confirmed between 2 weeks and 7 days before the event start time, the event organizer has 72 hours to cancel for a full refund, or up to 1 week before the event start time, whichever comes earlier. If the organizer cancels the booking outside of this time frame, the deposit will be kept by the talent.
Moderate - (Full refund 28 days prior to event start time)
Organizers can cancel 28 days before the event start time for a full refund.
If the organizer cancels the booking outside of this time frame, the deposit and any payment will be kept by the talent. Additionally, there may be a cancellation fee applicable with full amount to be paid to talent if the organizer cancels the booking after 7 days to go for the event start time.
Strict - (Full refund within 72 hours of booking acceptance)
Organizers can cancel within 72 hours of booking acceptance for a full refund.
If the organizer cancels no more than 7 days before the event start time, the talent will be paid the deposited. If any balance amount has been paid earlier, it will be refunded to the organizer.
If the organizer cancels fewer than 7 days before the event start time, the talent will be paid the full amount.
Refunds
All refunds are typically processed within 2 business days. However, it can take up to 5 business days if there are any issues or disputes. Refunds are only entertained and automated as per cancellation policy applicable against bookings.
Note: AGNT collects processing fee (transaction fee) to process your payments when a payment is made, this fee is not refunded as it is absorbed by the e-merchant payment processor.
If you have any questions or concerns, please don't hesitate to contact our support team, and we'll be happy to assist you.